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Return & Refund Policy

Cancellation, Return & Refund Policy

At 3Hooka we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or products issues, and you’re feeling frustrated, then please send us an email and our team will assist you right away.

 

Please fill in your address in all details, otherwise the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble. 

====================>> RETURN POLICY <<====================

  1. Not Happy with Your Order

If you are not happy about your purchase, 10 days from date of that you received the product in like-new condition with no visible wear and tear, you (buyer) will be the one who is responsible for paying for the shipping costs for returning item if not covered by our warranty against manufacturer defects and exchange is not due to our error.

Please note: Shipping costs are non-refundable.

    2. Damaged Items or Low Quality

If the product is defective or does not work properly, please kindly let us know. For the fastest resolution, please contact us boonemarylou6@gmail.com including a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We’ll send you replacements as soon as we confirmed the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in future.

====================>> CANCELLATION <<=====================

    1.  Cancelling Unshipped-out Orders

If you are cancelling your order which has not yet to be shipped out, please kindly contact us boonemarylou6@gmail.com For the fastest resolution, please include your order number. Thanks!

    2.  Cancelling Shipped-out Order

If you are canceling orders when your parcel has already been shipped out or on its way to destination, please contact us and then kindly refuse to accept the parcel since we are not able to call it back at that time. we will refund your payment after deducting shipping costs. Refund will be issued as soon as parcel begins to return.

====================>>    Warranty   <<========================

This warranty only covers manufacturing defects and does not cover:

No returns/exchanges for products with water exposure will be accepted.

====================>> REFUND POLICY <<====================

If you feel the product that you’ve purchased does not show the requirements that you initially had in mind, then you do have the option to request a refund.

Here are the circumstances in which refunds will be granted:

You Can Get A Full Refund

Please Note: Refund will go back to your account in 3-5 business days.

SHIPPING COSTS

You will be responsible for paying for your own shipping costs for returning item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

DAMAGED ITEM / LOW QUALITY
For the fastest resolution, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. 

We will use this information to help you with your order, and eliminate errors in future.

Kindly submit a ticket on our contact us.

Return address:ROOM 701, MAPLE BUILDING, NANYUAN, NANSHAN DISTRICT, SHENZHEN GUANGDONG PROVINCE.

Please send us your refund questions at boonemarylou6@gmail.com.

Telephone:+852 56123893

 

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